Prime Players

Privacy Policy

At Prime Players, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Prime Players app.

Last updated: 01/08/2024

1. Identity and data controller information

Prime Players SL, based in Spain and owner of the Prime Players brand, is the controller of the personal data of users who access its application and make purchases. Processing is carried out in compliance with the General Data Protection Regulation (EU Regulation 2016/679) and other applicable data protection laws.

2. Personal data processed

The personal data we may process includes:

  • Identification data: name, surname, email address, phone number.
  • Identity verification data (KYC): identification document (ID card, passport, or equivalent), proof of address.
  • Financial data: bank account or payment card information.
  • Data related to the purchase of tokens: number of tokens acquired, membership obtained, experiences requested, and other associated benefits.
  • Data on app usage and navigation.

3. Purpose of data processing

Users’ personal data will be processed in order to:

  • Manage registration and identity verification (KYC) for users purchasing tokens, ensuring compliance with anti-money laundering and counter-terrorism financing regulations.
  • Administer token purchases and the allocation of memberships and experiences linked to the tokens.
  • Send communications related to transactions and services provided.
  • Offer discounts, merchandise, and VIP experiences, depending on the number of tokens purchased.
  • Conduct analysis to improve services and user experience.
  • Fulfil legal and tax obligations applicable to Prime Players SL.

4. Legal basis for processing

The legal bases for processing include:

  • Performance of a contract relating to the purchase of tokens and associated services.
  • Compliance with legal obligations relating to identity verification and other regulatory requirements.
  • The user’s consent, for commercial communications or processing not based on a legal or contractual obligation.

5. Data retention

Personal data will be retained while the contractual relationship with the user is active and thereafter for the period required by applicable law, including tax, commercial, and anti-money laundering rules.

6. Data recipients

Prime Players SL will not share personal data with third parties except when:

  • Necessary for providing the service (e.g. payment or identity verification providers).
  • There is a legal obligation to do so.
  • The user has given consent.

7. User rights

Users have the right to:

  • Access their personal data.
  • Request rectification of inaccurate data.
  • Request erasure when data are no longer necessary for the purposes for which they were collected.
  • Object to processing.
  • Request restriction of processing.
  • Request data portability to another provider.
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, users may contact Prime Players SL using the email address provided in the app.

8. Security measures

Prime Players SL implements appropriate technical and organisational measures to ensure the security and confidentiality of personal data and to protect it against unauthorised access, loss, alteration, or disclosure.

9. Changes to this privacy policy

Prime Players SL may modify this privacy policy at any time. Changes will be notified through the app or by other appropriate means.

10. Contact

For questions about this privacy policy or to exercise your rights, contact Prime Players SL’s Data Protection Officer at andres@primeplayers.io.